FAQs

Pricing Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Are there payment plans available?

There are three ways to pay for your cabin for the Soul Train Cruise 2018.  The Semi-Annual, Monthly, and Standard payment plan.  At the time of your reservation, you may select whichever plan you desire.  

To view the details of these plans, click here.

You choose the plan that best fits your needs and requirements. StarVista LIVE is dedicated to making the payments for cabins as guest-friendly as possible.

*All payments are non-refundable


Plus (click or tap to expand) + Q: What does the price of the Soul Train Cruise include?

In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Holland America Cruise Line are included, which includes but is not limited to meals including 24 hour room service* (except for meals at the specialty restaurants), non-carbonated beverages (i.e.coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center.    

* Additional late night fees may apply                                                      

The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc), gambling, excursions, or travel protection.

Holland America Line does offer drink packages. Please check the Holland America Line site for more information.


Plus (click or tap to expand) + Q: What is StarVista LIVE's cancellation policy?

All payments made are non-refundable. StarVista LIVE strongly encourages the purchase of Travel Protection. Please inquire at the time of booking about Travel Protection, as certain benefits are time sensitive, including Cancel For Any Reason (CFAR)*

*CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 14 days of your initial trip deposit. This benefit is not available to residents of New York State.


Plus (click or tap to expand) + Q: Can I pay on any day other than the 1st of the month?

The first of the month is the only day in which payments can be made.


Plus (click or tap to expand) + Q: What do I have to do to qualify for “Alumni” status?

Anyone that has ever sailed previously on, or has an active current reservation for, a StarVista LIVE cruise is entitled to Alumni pricing when booking a new StarVista LIVE Cruise. If you’re booking over the phone, just let one of our reservationists know.

If you booked online and need your alumni discount applied to your reservation please email info@soultraincruise.com and provide your full legal name, booking number, and what cruise or cruise(s) you’ve been on with StarVista LIVE and we will add your Alumni discount to your reservation. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.


Plus (click or tap to expand) + Q: Are there special rates for military personnel and who is eligible?

We do provide a “Military Rate”. To qualify for our “Military Rate” you must provide a copy of your DD-214 or a military ID.  Please email this to info@soultraincruise.com after booking and the 5% discount will apply to your balance before your first payment installment. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.


Plus (click or tap to expand) + Q: If the cabin category I want to book is sold out how can I get on the Wait List?

If a particular cabin category is sold out, we encourage you to join our waitlist as we often have cancellations and cabins become available.  You can join our wait list by filling out the form online and your name will automatically be added to our Wait List.  

If cabins open up, you will periodically receive an email stating availability. These cabins will be sold to the first people who contact us to book with priority given to online bookings.  It is required that you sign up for a StarVista LIVE account so that you are ready to book online when cabins become available. Due to large demand for waitlist cabins, we cannot guarantee that everyone on the waitlist will get a cabin.


Plus (click or tap to expand) + Q: Can I use my (Mariner's Society, Crown and Anchor, Captain's Club) earned perks? Can I gain points for this sailing?

Yes, you can earn points for sailing on the StarVista LIVE cruises. Unfortunately, you cannot redeem any earned perks through your cruise line membership on a StarVista LIVE cruise. If you have questions regarding a specific perk or amenity, you are welcome to contact the cruise line directly. If you speak with the cruise line, please make sure they understand that this is a full-ship charter.


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Itinerary Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What is the cruise itinerary?

Day Date Port of Call Arrive Depart
Saturday 1/27/2018 Fort Lauderdale, Florida   5:00 PM
Sunday 1/28/2018 At Sea    
Monday 1/29/2018 At Sea     
Tuesday 1/30/2018 Oranjestad, Aruba 8:00 AM  12:00 AM
Wednesday 1/31/2018 Willemstad, Curaçao 8:00 AM  11:00 PM 
Thursday 2/1/2018 At sea    
Friday 2/2/2018 At sea    
Saturday 2/3/2018 Fort Lauderdale, Florida 7:00 AM  

Plus (click or tap to expand) + Q: What transportation is available from the airport to hotel, hotel to pier, and pier to airport and how do I book it?

StarVista LIVE does not provide transportation from the airport to the hotel or directly to the Pier. For those Guests staying the night before the cruise in our pre cruise-hotel listed on our website, StarVista LIVE offers luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. We will load your baggage onto the motor coach, and then, under your watchful eye, deliver it to the porters upon arrival at the port. More information and pricing can be found here.


Plus (click or tap to expand) + Q: From Which Terminal Are We Sailing?

We typically post the departure terminal approximately 8 weeks before the sailing.  Please check the booked guests page on our website on or around 8 weeks before sailing or look out for an email prior to departure for further instruction. Check for signs at the terminal entrance to confirm the ship location on embarkment day to confirm the ship’s location the day of.


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Entertainment Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: How are events scheduled in the various venues and how does that affect waiting in line?

Each night, we schedule shows in The Showroom at Sea at 6:30pm and 9:00pm, respectively. We accommodate every guest at one of these shows. We also schedule additional performances and events in a number of other venues including The Queens Lounge, The Crow’s Nest, The Ocean Bar, The Pool and The Showroom At Sea, as available.

We try to match the artist and their performance with the most appropriate venue, taking into account the entire schedule, so as to afford guests opportunities to see as much entertainment as possible. Factoring in the total number of guests, the volume of performances and activities, and the size of other venues, we do occasionally run into lines and seating pressure. Get a glimpse of the 2017 Soul Train Cruise schedule by clicking here.

We manage this to the best of our ability by opening up the venues early when we can, scheduling multiple shows at the same time, adding shows when we can and communicating the schedule so guests can plan their day and evenings. But like many well attended activities (e.g. concerts, sports events, etc.) lines can develop.


Plus (click or tap to expand) + Q: Am I guaranteed access to all shows on board?

Everyone is guaranteed admission to one nightly show in The Showroom at Sea and will see every one of our headliners perform. There will be two nightly shows at approximately 6:30pm and 9:00 pm, respectively, so that each guest sees a show and can be comfortably accommodated for dinner in the main dining room. At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise. Get a glimpse of the 2018 Soul Train Cruise schedule by clicking here.

The rest of the many events are set up in a festival environment in the other places to see performances and events throughout the ship. With the numerous shows and activities going on at the same time and different sized venues, some shows will fill up early. It is suggested that you plan in advance what events you would like to attend and arrive as early as you can.


Plus (click or tap to expand) + Q: Will I have a chance to get an autograph or picture with the artists?

The cruise is a floating music festival and as such, the artist’s performances are the primary focus of the schedule and autograph sessions are not formally scheduled. However, there is opportunity for informal interaction between the artists and guests in several ways. In some of our smaller venues, we encourage the artists, and they often do time permitting, to greet guests and sign or take a picture after the event or show.  Additionally, some artists will bring copies for sale of their latest project (CDs, books, etc.) and when they do, we will often schedule a formal signing around those sales. When this happens, we communicate these events to guests so they can plan their schedules.

Of course with 2,000 guests, the festival nature of the cruise, the artists’ planned schedules (sound check, performances, Q&A sessions, activities, etc.) and our desire to provide as many performances as possible, it is a very busy week that will limit artist availability.


Plus (click or tap to expand) + Q: Will the entertainers be on board the whole time?

Many of our artists will be on board the ship for the entire cruise.  However, there may be some cases where an artist must join us during the trip or depart early due to schedule or other commitments.


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Paperless Documents & Online Check-In Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Is there an easy, online option for check-in?

Holland America Line has eliminated the cumbersome document booklet and has adopted an eco-friendly online check in procedure that will certainly save you time and energy when you board the ship. You will be emailed a unique booking number approximately 4-6 weeks before the cruise and be directed to the Holland America site to complete your boarding documents.  This will also allow you to book on shore excursions and purchase beverage packages. By completing this process, you will minimize your time standing in lines on your departure date. Check in online.


Plus (click or tap to expand) + Q: How do I know if I have accepted the terms and conditions? If I have not yet accepted, how can I accept the terms and conditions?

If you have not yet accepted the Cruise Terms and Conditions, please make sure you do so as soon as possible to ensure that your reservation is not cancelled.  If you are not sure whether or not you have accepted, you can check your terms and conditions status by logging into your account.

Simply log in to your account and look for an “Accept Terms” button under the reservation. If this button appears, you have not accepted the terms and conditions. Click this button and follow the instructions.

If you do not see this button, this means that you have already accepted the terms and conditions. You may also click on View/Modify under your reservation and you will be taken to the Payment page, which will list all of your important information including cabin number, dining time and Terms and Conditions status on the left hand side of your screen.


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Identification Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What type of identification will I need to board the ship?

For United States Citizens:

For United States Citizens: A valid passport book is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov. Passport cards are not acceptable for this charter.

For Non-United States Citizens: You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.

Visas: Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.


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Travel Plans Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Can we book airfare and hotel reservations through StarVista LIVE?

Yes, we were able to negotiate a group rate with a hotel in Fort Lauderdale, Florida. Check here for more information. If you need help finding an alternate hotel, please fill out the Hotel Request Form or call our office at 844-266-7685(SOUL). For help with airfare fill out our Flight Request Form.


Plus (click or tap to expand) + Q: How do I purchase Travel Protection?

You may purchase travel protection while placing your reservation or by calling us at 844-266-7685 (SOUL). Travel protection is purchased on a per person basis and is based on the amount you wish to have covered. Please note that certain preconditions mandate purchase within 14 days of your reservation to be effective.


Plus (click or tap to expand) + Q: Is there long term parking available at the pier?

Yes, for our 2018 sailing, we have secured a special parking rate with Premier Cruise Parking. Call 800-435-3195 and refer to rate code STC18 to get a special rate of $9.50 per day inclusive of courtesy round-trip transport. Reservations must be made 14 days prior to departure date.


Plus (click or tap to expand) + Q: Does StarVista LIVE offer any local transportation to the pier?

For those Guests staying the night before the cruise in our designated hotel in Ft. Lauderdale, we provide luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. Again, we will load your baggage onto the motorcoach, and then, under your watchful eye, deliver it to the porters upon arrival at the port. To add Hotel Transfers to your existing reservation, simply log in to your StarVista LIVE account and add Hotel Transfers. Call our reservationists at (844)-266-7685 to find out more information about our Hotel Transfers.

Please note this service is only available for those guests staying in our pre-cruise hotel.

We do not provide transportation to or from the airport nor do we provide transportation back to the hotel the day we return from the cruise. Guests will be responsible for this transportation on their own.


Plus (click or tap to expand) + Q: I am calling from outside of the U.S. how can I reach you?

For Europe, Australia & New Zealand call 313-565-8888 ext. 152 and ask about The Soul Train Cruise.


Plus (click or tap to expand) + Q: Can I book shore excursions and beverage packages like I would on other cruises?

Yes! StarVista LIVE will provide you with a booking number for use with the cruise line about 8 weeks prior to sailing.  That number will allow you to complete your online check-in, as well as reserve other options, such as shore excursions, beverage packages, restaurant reservations, spa appointments, internet packages, cabanas, etc. Please note that the reservation number that is printed on your email confirmation is for use with StarVista LIVE only and will not work on the cruise line’s website.


Plus (click or tap to expand) + Q: Are children allowed to cruise?

We do not allow anyone under 18 to sail on one of our themed cruises. Anyone over 18 but not yet 21 must share a cabin with a companion 21 or older.


Plus (click or tap to expand) + Q: What hotel is recommended for the night before the cruise?

We recommend that guests arrive a day earlier than the cruise departs if at all possible, as there may be weather related travel delays. We typically secure a limited number of rooms at a special group rate for guests on the nights leading up to the cruise. Click here for more information on our pre-cruise hotel.

Often, hotels in the departure port city are extremely limited during this season, so we highly recommend that you reserve your hotel accommodations early.

If you are planning to arrive the day of embarkation, we highly recommend arriving before noon.


Plus (click or tap to expand) + Q: Can guests bring alcoholic beverages onboard?

StarVista LIVE abides by the applicable cruise line’s alcohol policy. Please refer to the Holland America Line website for the details.


Plus (click or tap to expand) + Q: Can I purchase a drink package for the cruise?

Drink packages are available through the cruise line and can be purchased through them once you have your cruise line reservation number which we will send to you approximately 8 weeks prior to our sailing. Please refer to the Holland America Line Website for the details.


Plus (click or tap to expand) + Q: Is internet service available and how much does it cost?

Each cruise line has various internet packages and you can buy one directly from them once you have your cruise line reservation number which we will send to you about 8 weeks prior to the sailing. Please refer to the Holland America Line Website for the details.


Plus (click or tap to expand) + Q: Can we bring bottled water and soda on board?

Guests are allowed to bring water and soda on board with limitations. Please refer to the Holland America Line Website for more details.


Plus (click or tap to expand) + Q: What is the dress code in the dining room, around the pool, in the ship’s restaurants?

The overall dress for the cruise is “smart casual”.

Daytime attire is not subject to limitations, so guests may dress in appropriate and tasteful clothing of their choosing. Cover-ups and footwear are required in all venues and dining areas.

Evening attire is casual attire. Casual attire is upscale clothing typically worn at fine resorts (sometimes called “smart” or “resort” casual), but no shorts, tank tops or t-shirts.  Denim is acceptable attire on this cruise.

On the Soul Train Cruise we like to dress to reflect our feelings about the music of this cruise.  Our late night themes offer you a chance to dress up in theme-appropriate clothing most nights. More information on nightly themes will be released approximately 8 weeks prior to sailing and will be listed on our website.


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Travel Protection Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What does Travel Protection offer?

Travel Protection helps protect you and your travel investment and helps provide coverage for unforeseen circumstances. Plans offer benefits for Trip Cancellation/Interruption, Baggage & Personal Effects, Accident & Sickness Medical Expense, and more. See Plan Document for complete details. Cancel for Any Reason* is an available option which allows you to cancel for any reason not covered by the plan.

*CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 14 days of your initial trip deposit. This benefit is not available to residents of New York State.

The StarVista LIVE terms and conditions state that port itinerary and performance schedule are subject to change at any time.  Therefore, these reasons may not fall into covered claimable reasons for cancellation of a reservation.  As cancellation is not the only benefit the plan offers, we still encourage the purchase of Travel Protection.

If you have further specific coverage questions, we encourage you to contact our provider, Travel Insured International, at 1.800.243.3174. Also, you are welcome to review the plan details by clicking here for the Plan Document.

This document contains highlights of the plans. The plans contain insurance benefits underwritten by the United States Fire Insurance Company. The plans also contain non-insurance Travel Assistance Services that are provided by an independent organization. Overages may vary and not all coverage is available in all jurisdictions.

 

Plus (click or tap to expand) + Q: How much does Travel Protection cost?

The rate for your Travel Protection plan is dependent upon your per-person trip cost.  To view your personal rate, please either access your StarVista LIVE online account or view the Travel Insured International Group Deluxe Info Sheet by clicking here for the Plan Document.  

This document contains highlights of the plans. The plans contain insurance benefits underwritten by the United States Fire Insurance Company. The plans also contain non-insurance Travel Assistance Services that are provided by an independent organization. Coverages may vary and not all coverage is available in all jurisdictions.


Plus (click or tap to expand) + Q: How do I purchase Travel Protection?

You may purchase Travel Protection by accessing your StarVista LIVE account online or by calling (844) 266-7685.  Travel Protection is purchased on a per-person basis and is based on your per person trip cost.  Please note that Cancel for Any Reason* coverage must be purchased at the time of plan purchase and within 14 days of your deposit. Beyond that point, only Standard coverage is available. *CFAR is not available to residents of NY.


Plus (click or tap to expand) + Q: If I have not purchased Travel Protection for my cruise can I still do so?

Travel Protection may be purchased at any time but some benefits of the plan are time sensitive and beyond a certain timeframe, you may not be eligible for certain benefits. One example of this is Cancel for Any Reason*, which is not available beyond the 14 day threshold.  

PLEASE NOTE: Residents of New York state are not eligible for Cancel for Any Reason coverage, as mandated by state law. CFAR must be purchased at the time of plan purchase and within 14 days of initial trip deposit.


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Accessibility Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: I have a walking disability or other handicap, what do I do?

Guests with any mobility needs, severe allergies, respiratory needs, and other accessibility requirements must enroll in our SAFE program by filling out the form below before November 30, 2017.

Click here to fill out our Special Assistance Form


Plus (click or tap to expand) + Q: Is the boat handicap accessible?

Accessibility information can be found through Holland America Line. Click here to see a deck plan with accessible routes.


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Miscellaneous Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Is there a cabin that can accommodate 4 people?

The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.


Plus (click or tap to expand) + Q: What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?

Guests traveling by themselves are certainly welcome! There is a small selection of inside cabins that are priced at a special single rate. If those are sold out, single guests may reserve any other stateroom and the cost will be doubled (this is known as the “single supplement”). If you are looking for a roommate we can provide a list of names and you would contact them directly to arrange your own partnership. We will help organize the reservation when you both are ready.


Plus (click or tap to expand) + Q: Can I get an upgrade?

You are welcome to select a new cabin as available.  If the cabin you would like is sold out, please contact us at (844) 266-7685 and we can add your name to the Wait List. If one opens up, we will notify you by email  and you will need to book a new cabin online.  You should then call the office and your current reservation will be applied to the new upgraded booking.


Plus (click or tap to expand) + Q: I can't go this year, but when can I book for next year?

The Soul Train Cruise 2019 will open for public sale shortly after the 2018 cruise returns. Keep in mind that the current guests have the ability to rebook for the following year, so inventory may be limited upon return. Check back to the website often for more specific details and get on our email list to learn about any pre-sale opportunities.


Plus (click or tap to expand) + Q: Does StarVista LIVE work with Travel Agents?

StarVista LIVE, through its dedicated reservation department, provides an opportunity for registered Travel Agents to book guests on our unique theme music cruises and be significantly compensated for that effort.  For more information visit the Travel Agent page on our website.


Plus (click or tap to expand) + Q: Where can we smoke on the ship? Can I smoke on my verandah?

The smoking policy designates all interior space, including staterooms and casino, as non-smoking areas. This includes cigarettes, cigars and pipes. Electronic cigarettes are allowed in staterooms (because they do not leave any residual odor) but cannot be used in public areas. Anyone who violates the ban on smoking in the staterooms will be charged a $250 cleaning fee. No smoking of any kind will be permitted on stateroom balconies.                                                           

For guests who wish to smoke, there will be a designated area available for smoking outside on Deck 9, Sea View Bar and Pool. Clearly marked “Designated Smoking Area,” the area includes a sufficient number of ashtrays that are emptied regularly. Cigar and pipe smoking is permitted in the Designated Smoking Area.

Holland America Line reserves the right to modify the smoking policy onboard or alter the locations where smoking is permissible at any time. Please refer to the Holland America Line website for any other information.


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