Q: Are there payment plans available?
We have three Payment Plans that allow our guests to s-t-r-e-t-c-h out their payments over many months. Payment Plan One is our standard payment plan. Payment Plan Two is a monthly Sail-A-Way plan and Payment Plan Three is our Modified Sail-A-Way plan. At the time of your reservation, you may select whichever plan you desire.
To view the details of these plans, click here.
You choose the plan that best fits your needs and requirements. StarVista LIVE is dedicated to making the payments for cabins as guest-friendly as possible.
*All payments are non-refundable
Q: What does the price of the Soul Train Cruise include?
In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Holland America Line Cruise are included, which includes but is not limited to meals including 24-hour room service (except for meals at the specialty restaurants), non-carbonated beverages (i.e. coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center.
The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc), gambling, excursions, or travel protection.
Holland America does offer drink packages. Please check the Holland America site for more information.
Q: What is StarVista LIVE's cancellation policy?
All payments made are non-refundable. StarVista LIVE strongly encourages the purchase of Travel Protection. Please inquire at the time of booking about Travel Protection, as certain benefits are time sensitive, including Cancel For Any Reason (CFAR)*
*CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 10 days of your initial trip deposit. This benefit is not available to residents of New York State.*
Q: Can I pay on any day other than the 1st of the month?
The first of the month is the only day in which payments can be made.
Q: If the cabin category I want to book is sold out how can I get on the waitlist?
If a particular cabin category is sold out, we encourage you to join our waitlist as we sometimes have cancellations and cabins become available. You can join our wait list by filling out the form online and your name will automatically be added to our waitlist.
If cabins open up, you will periodically receive an email stating availability. These cabins will be sold to the first people who contact us to book with priority given to online bookings. It is required that you sign up for a StarVista LIVE account so that you are ready to book online when cabins become available Due to large demand for waitlist cabins, we cannot guarantee that everyone on the waitlist will get a cabin.
Q: Can we book airfare and hotel reservations through StarVista LIVE?
Yes, this year we will be able to assist you with airfare! We are also negotiating group rates with several major hotels. For more information or to book additional travel call us on the toll free number 844-266-7685 (SOUL). Reservations will not be confirmed without your expressed consent and review.
Q: How do I purchase travel insurance?
You may purchase travel insurance while placing your reservation or by calling us at 844-266-7685 (SOUL). Insurance is purchased on a per person basis and is based on the amount you wish to have covered. Please note that certain preconditions mandate purchase within 10 days of your reservation to be effective.
Q: Is there long term parking available at the pier?
Yes, for our 2018 sailing, we have secured a special parking rate with Premier Cruise Parking. Call 800-435-3195 and refer to rate code STC18 to get a special rate of $9.50 per day inclusive of courtesy round-trip transport. Reservations must be made 14 days prior to departure date. You can also visit http://www.porteverglades.net/cruising/parking/ for more information.
Q: Does StarVista LIVE offer any local transportation to the pier?
Cruise Hotel Service: For those Guests staying the night before the cruise in one of our designated hotels in Ft. Lauderdale, we provide luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. Again, we will load your baggage onto the motor coach, and then, under your watchful eye, deliver it to the porters upon arrival at the port. Call 844-266-7685 for more information and reservations for this service.
We do not provide transportation to or from the airport nor do we provide transportation back to the hotel the day we return from the cruise. Guests will be responsible for this transportation on their own.
To add Hotel Transfers to your existing reservation, simply log in to your StarVista LIVE account and add Hotel Transfers. Call our reservationists at (844)-266-7685 to find out more information about our Hotel Transfers.
Q: Do you have an international toll free number?
Yes, for Europe, Australia & New Zealand call 313-565-8888 ext. 152 and ask about the Soul Train Cruise.
Q: Can I book shore excursions and beverage packages like I would on other cruises?
Yes! StarVista LIVE will provide you with a booking number for use with the cruise line about 4-6 weeks prior to sailing. That number will allow you to complete your online check-in, as well as reserve other options, such as shore excursions, beverage packages, restaurant reservations, spa appointments, internet packages, cabanas, etc. Please note that the reservation number that is printed on your email confirmation is for use with StarVista LIVE only and will not work on the cruise line’s website.
Q: What is the cruise itinerary?
Cruise Dates, Ports and Times
|Day||Date||Port of Call||Arrive||Depart|
|Saturday||1/27/2018||Fort Lauderdale, Florida||5:00 PM|
|Tuesday||1/30/2018||Oranjestad, Aruba||8:00 AM||12:00 AM|
|Wednesday||1/31/2018||Willemstad, Curaçao||8:00 AM||11:00 PM|
|Saturday||2/3/2018||Fort Lauderdale, Florida||7:00 AM|
Q: Will I have access to all shows on board?
Everyone is guaranteed admission to one nightly show in the Celebrity Theater and will see every one of our headliners perform. There will be two nightly shows at approximately 6:30pm and 10:00 pm, respectively, so that each guest sees a show and can be comfortably accommodated for dinner in the main dining room. At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise.
The rest of the many events are set up in a festival environment in the other places to see performances and events throughout the ship. With the numerous shows and activities going on at the same time and different sized venues, some shows will fill up early. It is suggested that you plan in advance what events you would like to attend and arrive as early as you can. We will help by sharing a tentative schedule with you ahead of the sail date and suggesting some schedules you may want to follow.
Q: Will the entertainers be on board the whole time?
The majority of our artists will be on board the ship for the entire cruise. However, there may be some cases where an artist must join us during the trip or depart early due to schedule or family commitments.
Q: Will I have a chance to get an autograph or picture with the artists?
The cruise is a floating music festival and, as such, the artist’s performances are the primary focus of the cruise and autograph sessions are not formally scheduled. However, there is opportunity for informal interaction between many of the artists and guests in several ways. In some of our smaller venues, we encourage the artists, and they often do time permitting, to greet guests and sign or take a picture after the event or show. Additionally, some artists will bring copies for sale of their latest project (CDs, books, etc.) and when they do, we will often schedule a formal signing around those sales. When this happens, we communicate these events to guests so they can plan their schedules.
Of course with 2,000 guests, the festival nature of the cruise, the artists’ planned schedules (sound check, performances, Q&A sessions, activities, etc.) and our desire to provide as many performances as possible, it is a very busy week that will limit artist availability.
Q: How are events scheduled in the various venues and how does that affect waiting in line?
Each night, we schedule shows in The Showroom at Sea at 6:30pm and 10:00pm, respectively. We accommodate every guest at one of these shows. We also schedule additional performances and events in a number of other venues including The Queens Lounge, The Crow’s Nest, The Ocean Bar, The Pool and The Showroom At Sea, as available.
We try to match the artist and their performance with the most appropriate venue, taking into account the entire schedule, so as to afford guests opportunities to see as much entertainment as possible. Factoring in the total number of guests, the volume of performances and activities, and the size of other venues, we do occasionally run into lines and seating pressure.
We manage this to the best of our ability by opening up the venues early when we can, scheduling multiple shows at the same time, adding shows when we can and communicating the schedule so guests can plan their day and evenings. But like many well attended activities (e.g. concerts, sports events, etc.) lines can develop.
Paperless Documents & Online Check-In
Q: Is there an easy, online option for check-in?
Holland America Line has eliminated the cumbersome document booklet and has adopted an eco-friendly online check in procedure that will certainly save you time and energy when you board the ship. You will be sent a unique booking number 4-6 weeks prior to the cruise and be directed to the Holland America site to complete your boarding documents. This will also allow you to book on shore excursions and purchase beverage packages. By completing this process prior to sailing, you will minimize your time standing in lines on your departure date.
Q: How do I know if I have accepted the terms and conditions? If I have not yet accepted, how can I accept the terms and conditions?
If you have not yet accepted the Cruise Terms and Conditions, please make sure you do so as soon as possible to ensure that your reservation is not cancelled. If you are not sure whether or not you have accepted, you can check your terms and conditions status by logging into your account.
Simply log in to your account and look for an “Accept Terms” button under the reservation. If this button appears, you have not accepted the terms and conditions. Click this button and follow the instructions.
If you do not see this button, this means that you have already accepted the terms and conditions. You may also click on View/Modify under your reservation and you will be taken to the Payment page, which will list all of your important information including cabin number, dining time and Terms and Conditions status on the left hand side of your screen.
Q: What type of identification will I need to board the ship?
For United States Citizens:
A valid passport book is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov
For Non-United States Citizens:
You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.
Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.
Q: I have a walking disability or other handicap, what do I do?
Guests with any mobility needs, severe allergies, respiratory needs, and other accessibility requirements must enroll in our SAFE program by filling out the form below before November 30, 2017.
Q: Is there a cabin that can accommodate 4 people?
The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.
Q: What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?
Guests traveling by themselves are certainly welcome! There is a small selection of inside cabins that are priced at a special single rate. If those are sold out, single guests may reserve any other stateroom and the cost will be doubled (this is known as the “single supplement”). If you are looking for a roommate we can provide a list of names and you would contact them directly to arrange your own partnership. We will help organize the reservation when you both are ready.
Q: Can I get an upgrade?
You are welcome to select a new cabin as available. If the cabin you would like is sold out, please contact us at (844) 266-7685 and we can add your name to the waitlist. If one opens up, we will notify you and you will be charged the difference in cost.
Q: I can’t go this year, but when can I book for next year?
The Soul Train Cruise 2019 will open for public sale shortly after the 2018 cruise returns. Keep in mind that the current guests have the ability to rebook for the following year, so inventory may be limited upon return. Check back to the website often for more specific details and get on our email list to learn about any pre-sale opportunities.